What data we hold
Nexwapi may store your account details (name, email, business name) and, for the WhatsApp conversations you manage, contact phone numbers, profile names, message content, and delivery statuses.
How to request deletion
To have your data permanently deleted, choose any of the options below:
- Email us: send a request from your registered email to [email protected] with the subject “Data Deletion Request”. Include the account email and/or WhatsApp number associated with the data.
- From the dashboard: go to Settings → Delete account and confirm. (Deletes your account and all associated contact & message data.)
What happens next
- We verify the request comes from the data owner.
- We permanently delete the associated account, contacts, and messages from our database within 30 days.
- We confirm completion by email.
Note: Some data may be retained where required by law or by Meta’s WhatsApp Business Platform for a limited period, after which it is deleted.
Deleting data held by WhatsApp / Meta
Message delivery is operated by Meta’s WhatsApp Business Platform. Data held directly by Meta is governed by Meta’s own policies. To manage that data, please refer to Meta’s and WhatsApp’s privacy controls.
Contact
For any data-deletion question, contact [email protected]. See also our Privacy Policy.